Identify the entrance and parking level
Give the garage name, street address, entrance and parking level. Include a space number or nearby landmark inside the garage if available. Say whether it is a public garage, apartment building or workplace.
Tell dispatch about gates, entry hours or instructions from building staff. Arrange authorized access with the property manager when required; knowing where the car is does not establish permission to enter the property.
Read the posted clearance and describe the approach
Share the posted height limit and where it applies. Explain tight turns, ramps, a sloped parking space, low overhead structures or vehicles blocking the approach. Do not assume a particular truck can enter.
Dispatch must confirm access and suitable equipment for the location. A flatbed may be appropriate for transport after access is resolved, but that does not mean a flatbed can drive to every underground parking space.
Describe what the vehicle can do
Provide the year, make and model. Explain whether the vehicle starts, rolls, steers and shifts into neutral. Mention damaged or locked wheels, a parking brake issue, a missing key or vehicle-specific handling requirements.
If it will not start, describe clicking, cranking or a dark dashboard. A jump start may help some battery-related problems; it does not diagnose every fault. If a tire is flat, tell dispatch whether a usable spare and wheel-lock key are available.
Confirm the plan before service is arranged
Call dispatch to discuss the location, access and current availability. For a tow, have the destination and receiving instructions ready. The estimate depends on the vehicle and the work needed to access, load and move it.
Do not move the vehicle or attempt a recovery solely to make it easier for a truck to reach. Discuss the circumstances with dispatch and follow property staff or emergency-responder instructions where applicable. An estimate request alone does not dispatch a driver.