Pickup and destination
Give the pickup street address, nearest cross street or freeway direction and exit. For a garage or large parking lot, include the entrance closest to the vehicle. A business name alone may not identify the loading location.
Have the destination address ready, including the repair shop name and receiving instructions. Check whether the shop can accept the vehicle at the expected time and whether an after-hours drop-off needs a gate code or other arrangements.
Vehicle condition and loading needs
Share the year, make and model. Explain whether the vehicle runs, can roll and steer, and can shift into neutral. Mention damaged wheels, a missing key, a low vehicle or manufacturer-specific handling requirements.
A vehicle that cannot roll or steer may need a different loading plan. If it is off the road or obstructed, describe its position before equipment is arranged. Dispatch must assess which approach is suitable.
Access and recovery before towing
Tell dispatch about garage clearance, slopes, gates, tight turns and cars blocking the approach. Recovery from a ditch or difficult position is different from moving an accessible vehicle onto a truck; one job can require both recovery and towing.
The location, access, vehicle condition and recovery needs help determine the estimate. Ask dispatch what work the estimate covers and explain any change in the situation before service is confirmed.
Call for immediate help or send a nonurgent request
Call 206-289-0379 with these details for current availability. For a planned move, use the estimate form and follow its instructions to send the matching text. An online request does not book a truck or confirm an arrival time.
Dispatch is available 24/7. Timing depends on equipment, exact location, traffic, weather and current calls. A general online price cannot account for every pickup condition.